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Uplay Download Keeps Stopping: Solutions for Common Errors


How to Fix Uplay Download Keeps Stopping Issue




If you are a fan of Ubisoft games, you probably use Uplay, a digital distribution platform that allows you to buy, download, and play Ubisoft games. However, you may encounter a frustrating issue when downloading games from Uplay: the download keeps stopping or dropping to 0kb/s for no apparent reason. This can prevent you from enjoying your favorite games and waste your time and bandwidth.


Fortunately, there are some methods that can help you fix this issue and resume your download smoothly. In this article, we will show you how to fix Uplay download keeps stopping issue by following some simple steps. By doing so, you will be able to download your games faster, avoid errors and interruptions, and improve your gaming experience.




uplay download keeps stopping



Methods to Fix Uplay Download Keeps Stopping Issue




There are various possible causes for Uplay download keeps stopping issue, such as network problems, compatibility issues, installation folder issues, antivirus interference, etc. Therefore, you may need to try different methods until you find the one that works for you. Here are some methods that have been proven to be effective by many users:


Method 1: Switch to the Preview Version of Uplay




One of the easiest methods to fix Uplay download keeps stopping issue is to switch to the preview version of Uplay. The preview version is a beta version that has more features and updates than the regular version. It may also have fewer bugs and errors that cause download issues. To switch to the preview version of Uplay, follow these steps:


  • Open Uplay and click on the menu icon in the top left corner.



  • Select Settings from the drop-down menu.



  • Under General, check the box for Always start Ubisoft Connect in offline mode.



  • Under Downloads, check the box for Enable automatic updates.



  • Under Other, check the box for Enable Ubisoft Connect overlay in supported games.



  • Click on Restart Now to apply the changes.



  • After restarting Uplay, click on your username in the top right corner.



  • Select Go To Beta from the drop-down menu.



  • Uplay will update itself to the preview version. Wait for it to finish.



  • Try downloading your game again and see if the issue is resolved.



Method 2: Use Google's DNS Address




Another method that can help you fix Uplay download keeps stopping issue is to use Google's DNS address instead of your default DNS address. DNS stands for Domain Name System, which is a system that translates domain names into IP addresses. Sometimes, your default DNS address may be slow, unreliable, or blocked by your ISP or network administrator. This can affect your download speed and stability. Google's DNS address is a free and public DNS service that can provide faster and more secure access to the internet. To use Google's DNS address, follow these steps:


  • Press Windows + R keys to open the Run dialog box.



  • Type ncpa.cpl and click OK to open the Network Connections window.



  • Right-click on your active network adapter and select Properties.



  • Double-click on Internet Protocol Version 4 (TCP/IPv4) to open its properties.



  • Check the box for Use the following DNS server addresses.



  • Type 8.8.8.8 in the Preferred DNS server field and 8.8.4.4 in the Alternate DNS server field.



  • Click OK to save the changes.



  • Restart your computer and Uplay and try downloading your game again.



Method 3: Flush Your DNS and Reset TCP/IP




If changing your DNS address does not work, you may need to flush your DNS and reset TCP/IP. Flushing your DNS will clear the cache of old and invalid DNS entries that may cause download issues. Resetting TCP/IP will reset the network configuration settings that may be corrupted or misconfigured. To flush your DNS and reset TCP/IP, follow these steps:


  • Press Windows + X keys to open the Power User menu.



  • Select Command Prompt (Admin) or Windows PowerShell (Admin) to open an elevated command prompt.



  • Type ipconfig /flushdns and press Enter to flush your DNS cache.



  • Type netsh int ip reset and press Enter to reset TCP/IP.



  • Type netsh winsock reset and press Enter to reset Winsock.



  • Close the command prompt and restart your computer and Uplay.



  • Try downloading your game again and see if the issue is fixed.



Method 4: Reinstall Uplay




Sometimes, Uplay download keeps stopping issue may be caused by a faulty or outdated installation of Uplay itself. In this case, you may need to reinstall Uplay to fix the issue. Reinstalling Uplay will remove any corrupted or missing files that may interfere with your download. To reinstall Uplay, follow these steps:


  • Press Windows + R keys to open the Run dialog box.



  • Type appwiz.cpl and click OK to open the Programs and Features window.



  • Find Uplay in the list of installed programs and right-click on it.



  • Select Uninstall/Change and follow the on-screen instructions to uninstall Uplay.



  • Go to the official Uplay website and download the latest version of Uplay.



  • Run the installer and follow the on-screen instructions to install Uplay.



  • Login to your Uplay account and try downloading your game again.



Method 5: Modify the Uplay Client's Compatibility Properties




Another possible cause of Uplay download keeps stopping issue is the compatibility issue between Uplay and your operating system. This can happen if you are using an older or newer version of Windows that is not fully compatible with Uplay. To fix this issue, you can try modifying the compatibility properties of Uplay and run it in compatibility mode for a different version of Windows. To do this, follow these steps:


  • Go to the folder where Uplay is installed. The default location is C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher.



  • Find the Uplay.exe file and right-click on it.



  • Select Properties from the context menu.



  • Go to the Compatibility tab and check the box for Run this program in compatibility mode for.



  • Select a different version of Windows from the drop-down menu. For example, if you are using Windows 10, you can try Windows 8 or Windows 7.



  • Click Apply and OK to save the changes.



  • Run Uplay as administrator and try downloading your game again.



Method 6: Delete a Certain Folder in Uplay Directory




Some users have reported that deleting a certain folder in Uplay directory can help fix Uplay download keeps stopping issue. The folder is called cache and it contains temporary files that may be corrupted or outdated. Deleting this folder will force Uplay to create a new one with fresh files. To delete this folder, follow these steps:


  • Close Uplay and any Ubisoft games that are running.



  • Go to the folder where Uplay is installed. The default location is C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher.



  • Find the cache folder and delete it.



  • Restart your computer and Uplay and try downloading your game again.



Method 7: Disable Your Antivirus Software Temporarily




Sometimes, your antivirus software may interfere with your download and cause Uplay download keeps stopping issue. This can happen if your antivirus software mistakenly detects Uplay or your game files as threats and blocks them from downloading or running. To fix this issue, you can try disabling your antivirus software temporarily while downloading your game. To do this, follow these steps:


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